Know what your AI agents are doing, right now.
One screen shows every conversational AI agent's status, lets you drop into a live call or chat, and gives you control over the model, prompt, and queues behind each one.
Everything a supervisor needs, nothing they have to dig for
As more conversations move from human reps to AI agents, the old ways of walking the floor or listening in on a headset stop working. Agent Mission Control replaces that with a live, click-through view of the whole fleet.
Live status for every agent
See which agents are available, busy, or in wrap-up, across voice and chat, updated the moment a status changes — no refreshing, no polling.
Listen to a call, or watch a chat unfold
Click any active conversation to open a listen-only audio stream or a live-rendering transcript — the same view whether the customer picked up the phone or opened a chat window.
Open any agent's properties
See the model, parameters, and the exact prompt currently running. Edits are versioned, so a change ships as a deliberate, reversible step — never a silent overwrite of a live agent.
Manage queues, copies, and retirement
Move an agent between queues, clone a working setup as the starting point for a new one, or retire an agent — safely blocked while it's mid-conversation, and always logged.
How it works
Set up once, then it runs alongside whatever's already handling your calls and chats.
Connect your platform
Point Agent Mission Control at your existing voice and chat infrastructure, or your agents' own runtime.
Agents report in
Each agent sends live status, and conversations stream in as they start — no separate logging step required.
Supervisors get visibility
The dashboard updates in real time, and every listen, view, or config change is recorded automatically.
Built for a regulated floor
Monitoring live conversations and editing production prompts both carry real risk. The product is built around that from the ground up.
Scoped access
Permissions by queue and by sensitivity — not every supervisor sees every conversation.
Full audit trail
Every listen, view, and configuration change is logged with who, when, and what changed.
Tokenized customer data
Status and session views carry no raw PII — that stays in your existing recording and transcript stores.
Safe by default
Prompt and model edits are versioned with rollback; agents can't be deleted mid-conversation.
See your contact center's agents, live.
Book a walkthrough with your own setup in mind — voice, chat, or both.
hello@databasket.ai